Degradation in high performance CoreWeave providers

Incident Report for PureWeb Reality

Resolved

After a protracted period of troubleshooting with the CoreWeave team, we have made the determination to decommission our streaming provider in the Las Vegas region. All other PureWeb providers on CoreWeave are operating as expected. We apologize for any inconvenience. If you have any questions about this decision, please reach out to support@pureweb.io.
Posted Aug 15, 2024 - 22:30 UTC

Update

CoreWeave is continuing to investigate the degradation issue. We do not have an ETA for resolution.
Posted Jul 24, 2024 - 22:15 UTC

Monitoring

Our CoreWeave Cloud Provider has identified the problem and they will be deploying a fix in next few days. We will continue to monitor server availability and adjust routing to minimize impact where possible.
Posted Jun 21, 2024 - 22:04 UTC

Update

We are continuing to investigate this issue.
Posted Jun 19, 2024 - 17:13 UTC

Update

We are continuing to investigate this issue.
Posted Jun 19, 2024 - 16:43 UTC

Update

We are continuing to investigate this issue.
Posted Jun 19, 2024 - 16:26 UTC

Investigating

Due to an issue in our underlying infrastructure provider, we're experiencing a degradation in high performance CoreWeave providers. As a result some sessions are failing to connect. We are actively working with CoreWeave to remediate the issue, and will provide updates as they become available. If customers have any questions they can reach out to support@pureweb.io.
Posted Jun 19, 2024 - 16:22 UTC
This incident affected: On Demand Providers (North America).